Waegook will never ask you to verify your account

Early this morning someone opened an account pretending to be Waegook support and sent messages to sellers. The message said their account was restricted and their money was on hold, and it pointed to a page asking for card details.

The account is blocked and the messages are gone. As far as we can tell nobody lost anything.

We are telling everyone because the next one will be worded differently.

Three things that are always true.

1. Waegook never holds your money. Buyers pay sellers directly, off the app. There are no pending funds for us to hold, release or return.
2. We will never send you a message asking you to verify your account through a link.
3. We will never ask for your card number, your bank details or your password. Nobody from Waegook will ever ask you for these.

How to tell. A real message from us arrives as a ticket in your inbox from the Waegook team, not as a chat from another member. If you are ever unsure, do not use the link in the message. Open Waegook yourself and use Contact at the bottom of any page.

If you get one. Do not open the link. Use Report Abuse at the bottom of any page, or send us a message through Contact. Telling us is what let us shut this one down within hours.

What we changed today. Nobody can register a name with "Waegook" in it any more. A brand new account can now only start a few conversations at a time. And if a message claims to come from Waegook, you will see a warning under it telling you the sender is not staff.

Thank you to the member who spotted this and told us.