Refund Policy
Last updated: 2026-10-26
This policy covers event tickets bought on Waegook with card checkout. Payments are processed by Toss Payments. It does not cover marketplace listings: Waegook does not take payment for those, and buyers and sellers settle them directly.
Who sells the ticket
The organizer named on the event page ("Sold by") is the seller of the ticket and is responsible for the event. For events hosted by Waegook itself, the seller is 마탄버스 (MatanVerse), business registration no. 163-15-02813, 충청북도 청주시 서원구 구룡산로 24, 110동 404호, tel. 010-6254-6053, hello@matanverse.com.
Ticket delivery
Tickets are digital; nothing is shipped. Your ticket is issued the moment your payment is confirmed. It appears on the event page under your account ("Ticket confirmed"), with the number of tickets and your receipt. At the venue the organizer checks your name against the guest list.
- Delivery charge: none.
- Delivery time: immediately after payment.
- If your ticket does not appear within a few minutes of paying, contact us with your order number and we will check it with Toss Payments.
Cancelling your ticket
Open the event page and choose "Cancel and refund". The page shows the exact amount you will get back before you confirm, calculated by the schedule below. You can also email hello@matanverse.com with your order number.
- Up to 10 days before the event day: full refund.
- 9 to 7 days before: refund minus 10%.
- 6 to 3 days before: refund minus 20%.
- 2 to 1 days before: refund minus 30%.
- On the event day, before the event starts: refund minus 90%.
- Within 24 hours of buying, if you bought 3 or more days before the event: full refund, whatever the schedule above says (weekend hours are not counted in the 24 hours).
- After the event has started: no refund through the site.
If the organizer cancels or changes the event
- Event cancelled: every ticket is refunded in full, automatically, at the moment it is cancelled. You do not need to ask.
- Cancelled or materially changed through the organizer's fault (for example a main performer replaced, or the event running for half the announced time or less): full refund plus compensation of 10% of the ticket price, paid by the seller. Contact us to claim the compensation.
- Cancelled because of a natural disaster or other force majeure: full refund.
- Event started 30 minutes or more late through the organizer's fault: 10% of the ticket price is refunded if you stayed; full refund plus 10% if the event was stopped.
Illness
If you could not attend an indoor event because of an infectious disease such as influenza, contact us with proof (for example a doctor's note). You can move to a later date where one exists, or cancel without any fee.
When the money comes back
We send the refund to Toss Payments as soon as the cancellation is made. Your card company then returns it to your card, usually within 3 to 7 business days depending on the card company. A partial refund appears as a partial cancellation of the original payment.
Legal basis
This policy follows the Act on the Consumer Protection in Electronic Commerce (전자상거래법, in particular Article 17 on withdrawal of an order) and the Fair Trade Commission's Consumer Dispute Resolution Standards for performances (소비자분쟁해결기준). Where the law gives you more than this policy, the law applies.
Contact
Questions or refund requests: hello@matanverse.com, 010-6254-6053. Please include your order number.